We offer a 30-day return policy on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition/original packaging, may not be returned.
A restocking fee of 15-25% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for all return shipping costs (unless otherwise indicated), and arranging shipment of returned items.
Customers may cancel an order up until a notification of order processing is sent via email or if the item is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email as soon as possible. The order is not considered Cancelled until you receive a notification that states that we have been able to stop it from physically leaving our premises.
We offer a 30-day return policy for items that are unwanted/unused.
Returned items MUST:
- Be in NEW resalable condition with no scratches and in its original, undamaged packaging. (Please double box)
- Product must have not been installed or used in any way.
- Be paid for by the customer.
- There are no returns on special order items, unless defective.
A restocking fee will be charged on all items, unless damaged or defective.
We are not responsible for any lost/stolen packages from the customer, so please use insured carrier to avoid any further issues.
If you receive a package and you believe the item to have been damaged in transit upon its delivery, please refuse the package from the driver. If you are not able to, please take pictures of the outer packaging and item(s) and send them to [email protected] within 72 hours. Please reference your order # and name it was placed under so that we can review and assist you as quickly as possible.
Once pictures are received, typically a replacement will be sent out right away. If for any reason we cannot send a replacement, we will issue you credit.
If you receive an item from us that you believe to be defective, we can assist you with getting it replaced or credited within 30 days of its initial purchase date. If the item is outside of the 30-day return window, it will be a manufacturer warranty only.
If you are experiencing operational failure of any item purchased from BuyNESP.com, please email us first for assistance troubleshooting the problem you are having, we may be able to help you quickly fix your problem. If you are still unable to get the item working, please request an RMA through our website by simply logging into your account, viewing the order using the "Complete Orders" link under the My Account menu and clicking the Return Item(s) button. You will receive an RMA within 24 business hours. Upon receipt of your defective item, it will be tested. Once deemed defective, it will be replaced at nocharge. If you would prefer a refund, we will refund in full less the original cost of shipping we paid.
All products should be thoroughly tested prior to return. Any item returned that is deemed fully functional will be subject to a restocking fee, and return shipping charges, so please make sure your item is actually defective. (Please check your bulbs, wiring, etc.) Items outside of the warranty period will not be accepted. When sending an item back, please include a note describing the problem you are having, your return address, original order number, RMA #, and phone number and/or e-mail so we may contact you if needed.
Returns Process for Defective Item
- RMA is filed the RMA number will be sent.
- Customer is responsible for sending the item and using our label if provided.
- Item will be processed and tested and a determination will be made based on the results.
If item is determined to be defective, a replacement will be sent if after the 30-day return window but within the warranty period.
After returning an item for refund, you can expect to receive your refund back to the form of payment used (Credit card, Paypal) within 5-10 business days. However, in many cases you will receive a refund more quickly. This time period includes Processing time (3 to 5 business days), and the time it takes your bank to process the refund (5 to 10 business days). You are responsible for return shipping costs.
If you are not within the 30-day return window, you will only be eligible for item replacement under warranty.