Orders from BuyNESP.com typically ship the same day if they are received by 1pm EST. We ship by UPS, FedEx ground, or USPS, and large orders will ship freight.
SHIPPING POLICY: All orders for “in-stock” products placed by 1 PM EST (US Eastern Standard Time) on any business day are normally shipped same day. All orders received after 1:00 PM EST are considered received on the following business day. We do not ship items on weekends or Federal Holidays. No items will be delivered on Sundays or holidays. If there are any anticipated delays in shipping your order, you may be contacted by our Customer Service representative via e-mail or by phone, with options of accepting the order at an estimated date or canceling for a refund of the item backordered.
BuyNESP.com reserves the right to change freight carriers and shipping methods for your order without prior notice. Expedited orders will be delivered by any method of BuyNESP.com’s choosing and is guaranteed to be delivered on or before the chosen delivery date.
SHIPPING DAMAGE:If you receive a package and you believe the item to have been damaged in transit upon its delivery, please refuse the package from the driver. If you are not able to, please take pictures of the outer packaging and item(s) and send them to firstname.lastname@example.org within 72 hours. Please reference your order # and name it was placed under so that we can review and assist you as quickly as possible.
Once pictures are received, typically a replacement will be sent out right away. If for any reason we cannot send a replacement, we will issue you credit.
In the event you received the incorrect products, notify us immediately and we will send you a return shipping label. Once you have shipped the incorrect products back to us, we will promptly send you out the correct products.
TAXES AND DUTIES: BuyNESP.com must charge Sales Tax on any orders shipped to addresses within the state of Massachusetts. Each customer shall be responsible for any fees and taxes required by the locality where the product is shipped.
Recent changes in interstate commerce require us to charge sales taxes in certain states. States may be added to this list without notice. If these taxes are applicable, you will see an additional Sales Tax charge at the time of the checkout.